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ROC Newsletter Jan/Feb 10

Damian Williams — Sat, 20 Feb 2010 00:00:00 +0000

Welcome to the latest issue of ROC’s Newsletter. With the dawn of the new decade, many organizations are once again looking at the value they are getting from their IT budgets. At ROC, we are assisting our clients maximize their return on this investment and position themselves to deliver outstanding HR service to their employees. From helping build a strategic roadmap to applications support, ROC is adding value to their SAP investment. In each issue of our Newsletter we share some of these highlights.

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Poland: e-declarations in SAP

Ryszard Wysocki — Fri, 19 Feb 2010 00:00:00 +0000

ROC Poland has a new solution, e-Deklaracje, allowing SAP customers to send tax forms PIT-11, PIT-8C & PIT-40 electronically to the Ministry of Finance, saving time and effort.

Southwark County Council & SpinifexIT Payroll Reporting Tools

Damian Williams — Fri, 19 Feb 2010 00:00:00 +0000

Says Lynn Farrell, SAP HR & Payroll Manager of London Borough of Southwark: “We are really excited with the opportunity that the deployment of SpinifexIT Payroll Reporting tools presents to us at Southwark County Council. Finally, there is a product that can bridge the gap between SAP’s Ad-hoc Query and Business Intelligence (BI)”

“Without having to go to the incredible expense of a full blown BI project, we and our users are now able to extract management information simply and efficiently without the need for IT involvement - ROC and SpinifexIT have provided us with a step change in SAP HR/Payroll Reporting”.

SAP World Tour Event, New York City

Thu, 15 Oct 2009 00:00:00 +0000

ROC, the leading global SAP HCM consultancy, today announced it continues to strengthen its commitment to SAP (NYSE: SAP) as a sponsor for the SAP World Tour in New York City, being held on Wednesday, October 21, 2009, at the Marriott Marquis hotel. Les Hayman, ROC Group Chairman of the Board and former global Board Member of SAP, will be a featured keynote speaker. Hayman’s presentation, “4 Ps of HR: Polite to Police to Partner to Player,” will review the critical elements that separate great companies from average companies, and how great companies drive innovation and utilize technology as a strategic weapon. Click here to read more.

ROC sponsors SAP World Tour 09

Tue, 13 Oct 2009 00:00:00 +0000

ROC is pleased to be sponsoring the SAP World Tour in New York. Our Chairman, Les Hayman will be speaking during the event. If you are attending, please stop by out booth to find out what ROC is doing for organizations just like yours.

SAP World Tour 09 sponsors

Accelerated Solution for SAP HCM Processes & Forms

Wed, 30 Sep 2009 00:00:00 +0000

ROC is pleased to announce the launch of its accelerated approach to SAP HCM Processes & Forms, one of the latest technology components available on the SAP HCM platform. This SAP technology allows organizations to replace many manual form based processes with interactive Adobe Form technology to reduce HR cycle times, improve accuracy and compliance with approval requirements. ROC’s accelerated solution delivers 10 forms out of the box and reduces implementation time significantly.

ROC joins the Sunday Times Tech Track 100

Sun, 20 Sep 2009 00:00:00 +0000

As a reflection of ROC’s rapid growth over the last three years, ROC was ranked number 54 in the Sunday Times Microsoft Tech Track 100.

We would like to thank our employees for all their hard work and dedication in helping make this happen. Full details are included in the attached 8 page report and on the Tech Track website www.fasttrack.co.uk.

ROC Acquires Towers Perrin SAP HCM Practice in North America

Vicky Burr — Fri, 01 May 2009 00:00:00 +0000

ROC, the leading global SAP HCM consultancy, today announced that it has entered the North American market via its acquisition of Towers Perrin’s SAP HCM Practice. ROC Americas Inc. forms a crucial element within ROC’s global business strategy.

ROC brings over 10 years of experience and a global capability to the SAP HCM services market in the US. The combination of ROC’s global reach and local expertise, together with the ability to provide cost effective offshore delivery, provides a compelling proposition and a genuine alternative to the established players within the North American market.

ROC and Towers Perrin have announced a strategic alliance, positioning ROC as Towers Perrin’s preferred partner for SAP related services. ROC and Towers Perrin have a history of collaboration, having worked together on a number of previous occasions. We believe that this move will further benefit customers by leveraging the best aspects of both organisations.

Les Hayman, ROC Chairman and ex global Board Member of SAP, champions the deal: “This is an exciting move both for ROC and for SAP customers. The reputation and experience this acquisition brings to us will strengthen our position in the global marketplace, as well as provide a strong foothold for ROC in North America, a key market for us. For customers, it provides access to a greater depth and breadth of knowledge and a larger scope of services, from a truly global provider, to help them address their HCM challenges.”

“We are pleased to be partnering with ROC, an organization that brings the right focus, experience, expertise and culture for our employee and our customers,” commented Thomas Keebler, practice leader for the global HR Function Effectiveness practice at Towers Perrin. “The pairing of Towers Perrin’s deep consulting expertise across the breadth of the HR function, and ROC’s singular focus on SAP HCM, will provide clients with a unique and robust combination to best serve their needs and drive business performance.”

Jerry Chilvers, ROC CEO, said: “I am thrilled by the prospect of this acquisition. ROC and Towers Perrin are both great organisations and I believe that customers in the US will be extremely well served by this unique blend of HCM business and technology expertise. In today’s challenging economic environment, organisations more than ever before require specialists that can deliver tangible business benefit cost effectively. “

ROC UK announces exclusive partnership with SpinifexIT

Vicky Burr — Tue, 24 Mar 2009 00:00:00 +0000

ROC, the leading global SAP HCM consultancy, today announced an exclusive partnership for the UK market with SpinifexIT, a company specializing in the production of SAP R/3 software specifically for the HR/Payroll module.

ROC is the sole UK provider of the SpinifexIT SAP products, Generic Reporting Toolkit©, Payslip Analyser© and Dataport©. SpinifexIT has built a strong customer base in the Asia-Pacific region, the US and Europe and has partnered with ROC for its expansion into the UK SAP payroll market. As the leading HCM SAP specialist in the UK, ROC will have a significant positive impact on bringing SpinifexIT’s products to market. The SpinifexIT products increase the accuracy and efficiency of the Payroll query process; those sites who have implemented the products have benefited from a reduction in trouble shooting time for Payroll support teams of up to 80%.

Damian Williams, ROC Group Founder and UK Managing Director said, “The partnership offers SAP customers in the UK the opportunity to streamline their payroll operations. Already successfully deployed across many countries, our partnership cements the penetration of SpinifexIT into the UK HCM payroll market. ROC and Spinifex IT have tailored the product to the specific needs of UK customers. ROC Group has many successful partnerships with SAP specialists around the globe and we are pleased to be able to welcome SpinifexIT into the UK HCM market.”

Jeremy Reilly, UK Manager at SpinifexIT commented, “We chose to make our sole UK partnership with ROC Group as it is a well-established, successful consultancy with a large client base in the UK payroll market. Our companies have a shared vision for excellence and business process improvement for customers using SAP HR and Payroll.”

This is the latest in a series of partnerships for ROC Group. Previous partnerships with companies including Kaba and Nakisa have enabled ROC Group customers to enhance their SAP product by offering additional functionality.

ROC reports rapid global growth.

Vicky Burr — Fri, 23 Jan 2009 00:00:00 +0000

Company expands footprint and revenue towards goal of becoming largest global SAP HCM consultancy. ROC, the leading global SAP HCM consultancy, has announced exceptional financial growth for 2008 expanding revenues to approximately £10 million a year. The company has also expanded its global footprint across all major geographies boasting over 250 percent year-on-year growth, against an industry standard believed to be around 20-25 percent. The company has achieved this without taking on debt or drawing on VC investment.

Throughout 2008 ROC has seen a rapid expansion in its global footprint, including the addition of three more strategic countries: Benelux, South Africa and Australia & New Zealand. ROC now has an employee base of over 300 Business Transformation and SAP HCM experts across the globe, which is set to continue growing during 2009.

Les Hayman, chairman of ROC and ex-CEO of SAP EMEA commented: “Our ongoing partnership program has been central to ROC’s success this year. Our global clients are now able to access ROC’s knowledge and expertise in every major geography around the world. This allows us to create globally joined-up SAP thinking for large enterprises, whilst spreading ROC’s in-depth SAP understanding to locally operating players. 2009 will provide many possibilities for ROC to continue its growth, seeking out new areas for expansion and taking advantage of every new opportunity.”

ROC Global CEO, Jerry Chilvers, said, “It is great to see our business succeeding despite the economic challenges. I’m very proud of the ROC team’s performance over the past 12 months and am confident we can continue and expand upon our successes throughout 2009. Our rapid growth is a testament to ROC’s strong business strategy and reinforces our commitment to become the largest global SAP HCM consultancy.”

Case study (UK): Premier Foods

Vicky Burr — Wed, 21 Jan 2009 00:00:00 +0000

ROC helps Premier Foods standardize HR processes and systems across the business.

Introduction

As the largest food manufacture in the UK, Premier Foods is a company which houses ‘Great British Brands’ like Mr Kipling, Hovis, Oxo and Branston. Back in 2005, with a staff of 4500 people and a turnover of £700 million, the company was a much smaller concern than it is today. In the last three years, Premier Foods has embarked on a vigorous growth strategy, acquiring businesses like Campbell’s and Rank Hovis McDougall (RHM). The company now stands at around 18,000 employees with annual turnover in excess of £2.5 billion.

Challenge

Premier Foods’ acquisitive strategy signaled the need for technological standardization across the business. The solution has been an initiative called the Fusion program, which has focused on implementing an SAP Enterprise Resource Planning (ERP) system, including the Human Capital Management (HCM) modules.

Aligning the HR function has been a key element of the Fusion program. The companies Premier Foods has acquired include bakeries, canned goods manufacturers and mills, all of which operate different HR, time management and payroll systems. These disparate systems mean that the company has had limited visibility into its HR processes, to the extent that it has even proved difficult to extrapolate headcount.

As Mark Vickery, CIO of Premier Foods explains, “There was a mixed bag in terms of HR processes and systems in operation across the business. Whereas the original Premier Foods business had automated payroll and time management capabilities, other businesses used paper based processes. The challenge has been to standardize the systems across the business and conduct a significant change management program. We have employees who have never had to use clock in machines, for example.”

In terms of HR policy, there have been as would be expected, many differences that need to be reviewed and in some cases aligned. Some employees have been getting paid weekly, others monthly; some clock in, whereas others use time sheets. Other differences include some employees being entitled to advance holiday payment and variations in shift payments and overtime entitlements. All these discrepancies needed to be reviewed.

ROC Solution

Risk mitigation and maintaining ‘business as usual’ were important considerations when Premier Foods selected ROC to work on the SAP HCM element of the Fusion program. ROC’s considerable experience in large scale SAP HCM implementations was one of the main reasons it was chosen, along with its Best Practice HR accelerated solution, which the consultancy developed in conjunction with SAP. The best practice approach meant the project was based on proven processes, so configuration time could be kept to a minimum and the time taken to test the system could be maximized to ensure successful delivery.

Phase one of the project dealt with the original Premier Foods business and 3500 employees and 10 payrolls spread across nine different sites. The back office solution focused on centralizing SAP payroll and time management, in addition to an HR agency labor solution that would give Premier Foods a much better insight into its use of temporary staff.

The next two phases, which are still underway, involve rolling out the same functionality across another 40 sites and five business units. The end result will be that the entire organization of around 18,000 employees will be migrated onto SAP payroll, time management and HR, as well as a new clocking system. A significant change management program is in place to educate the staff about the new policies and systems and to deal with the resulting organizational change.

Benefits

When the program reaches its conclusion in 2009, Premier Foods will have the transparency it needs in its HR operations to get a view of organizational management that didn’t previously exist.

For example, one of the key benefits has been the Daily Cost of Labor Report, which enables senior management to get an accurate picture of how many hours have been worked and the costs incurred, critical in helping to control overtime and temporary labor costs.

ROC’s Best Practice HR Solution has ensured that the design of the system and delivery of the project is of extremely high quality, which in turn means that it is a much safer option for Premier Foods, as any risks to the business are mitigated.

As Mark Vickery concludes, “It is extremely difficult to put a value on the SAP HCM program and ROC’s contribution in terms of ROI, but the return has been significant. It’s not all about cost reduction – there are lots of other intrinsic benefits. The project has had positive repercussions supporting other organizational initiatives.”

ROC ANZ launches into Asia Pacific market

Vicky Burr — Mon, 22 Dec 2008 00:00:00 +0000

ROC, the leading global SAP HCM consultancy, today announced that Azenkai, a leading SAP Service Partner in Australia and New Zealand, will become part of the ROC Group, forming a strategic element of ROC’s global business.

Les Hayman, chairman of ROC and ex-CEO of SAP Asia Pacific, championed the deal: “Our partnership with Azenkai and the Asia Pacific initiatives is an exciting move for ROC and for our customers. Asia Pacific is a crucial market for many of our clients and this will give them access to a full complement of SAP services from one, stable, global provider. Azenkai was the right fit for ROC, given its culture, the depth of experience of the executive team and local and regional knowledge”.

This announcement is one of several this year, following ROC’s expansion across South Africa, France and Benelux.

ROC Global CEO, Jerry Chilvers, said, “This exciting deal is a natural progression of our business strategy and reinforces our commitment to become the largest global SAP HCM consultancy by the end of 2008. Azenkai shares both the ROC dedication to HCM and the approach to exceeding customer expectations.”

ROC now operates in all the major geographies around the world, employing over 300 HCM Business Transformation and SAP HCM experts.

ROC appoints Markus Bucher to the board of directors

Olivia Farry — Thu, 13 Nov 2008 00:00:00 +0000

ROC, a leading SAP HCM specialist consultancy, announced that Markus Bucher has joined its board of directors, adding to its existing strength of SAP HR experts from across the globe. Markus’ appointment plays a critical role in ROC’s ambitious, long-term development strategy.

Markus is the founder and managing director of SWICON, a member of the ROC Group and has over 30 years of international management experience in multi-national groups all over the world, concentrating on major re-engineering, restructurings and change management.

His responsibilities to the board will include running the African and Middle Eastern divisions, defining and implementing ROC’s Asia Pacific Strategy. Markus will also be key in developing ROC’s Payroll Support Solutions and rolling these out across ROC’s global operations.

Formerly President of the Swiss Business Council in South Africa, Markus started his career with nine years at Bally Worldwide, becoming Chief Financial Officer (United States). He then moved to Holcim (formerly Holderbank) as Executive Director and Chairman of their holding, management and consulting arm. In 2000, Marcus founded SWICON South Africa (Pty) Ltd and remains as their Chairman and Group Managing Director.

Les Hayman, ROC Chairman and SAP AG Ambassador, said, “We are delighted to welcome Markus to ROC, further strengthening our board of SAP HR industry leaders from around the world. Markus will bring a fresh perspective along with first-rate local expertise from the African and Middle Eastern marketplace.”

ROC are Premier Sponsors of HR2008

Olivia Farry — Sat, 30 Aug 2008 00:00:00 +0000

As part of the Premier sponsorship, seven speakers from ROC will feature in the conference line-up, including a keynote address from Les Hayman, Chairman of ROC. ROC will also host an evening reception for delegates on the 6th of November.

Les will deliver a speech entitled “The future of HR — can it survive in your organization?” The address, given on Wednesday 5th November, will cover numerous important challenges facing the modern HR organization including: the global war for talent and the importance of tackling business issues through HR. He will also look at the other critical business challenges keeping the world's CEOs awake at night.

Alongside ROC, one of its most valued customers, Hampshire County Council will also speak about its own implementation of SAP Talent Visualization (powered by Nakisa).

Trevor Stabb, of Hampshire County Council (HCC), will present a case study of the solution at the authority. The presentation will focus on the collection, management and organization of HR-related data at HCC, the solution that was implemented, and how it was wielded to greatest effect. Trevor will also look at the how the visualization and customization of HCC's systems made the implementation even more rewarding.

Damian Williams, UK Managing Director of ROC, expressed his excitement about the event: "This is a really important time for ROC, which has seen very rapid growth over the last 12 months. This event is a great opportunity to share some of our experiences with the HR community, whilst looking at some of our clients' great SAP successes. We are really proud of our close relationship with SAP and being the Premier sponsor of HR 2008 only helps strengthen these ties."

Several ROC consultants are also presenting and hosting sessions at HR2008. Tom Hallewell, Solution Architect, is delivering several conference breakout sessions on Talent Management as well as hosting a discussion forum on E-Recruitment. Richard Honnor, Practice Manager, is presenting 'An introduction to the SAP Workforce Planning and Optimization solution. Stephen Burr, Solution Architect and Simon Humphreys, Practice Manager, are delivering Talent Visualization and Talent Management presentations respectively. A member of ROC Nordic, the Norwegian arm of ROC, Jens Ejsing is also hosting a session for delegates, focusing on strategic design and delivery of a global deployment of SAP HCM.

ROC Announces 10th Anniversary Celebrations

Olivia Farry — Fri, 25 Jul 2008 00:00:00 +0000

ROC, a leading global SAP HCM specialist, has announced plans for its 10th anniversary with a day of celebration for all its employees around the world. The event, comprising speeches, team building and other motivational activities, will take place at The Grand Hotel in Brighton on the 2nd of October.

The celebration will be an opportunity for all staff to take stock of their achievements over the last ten years and contribute to, ROC’s strategic future. The event will be punctuated with speeches from ROC Chairman Les Hayman and SAP Ambassador, ROC Global CEO Jerry Chilvers and a motivational speaker. Staff will also participate in team building exercises, a gala dinner and a staff ball to end the event.

Jerry Chilvers, ROC Global CEO, commented, “ROC’s recent growth has been like a whirlwind, so it’s been a really exciting time for the company, especially over the last few years. Our staff numbers have grown from 40 to over 150 in under a year so we thought our 10th birthday would be a great opportunity to stop for a moment and consider the future of ROC as the global business it has become.

As HR professionals, we know how important it is to keep employees invested in the present and future of the company and that’s what this event is about. We couldn’t have got where we are today without them and we need their help to keep pushing ROC forward and to make it the success it deserves to be.”

The announcement marks an important milestone for ROC which has seen rapid growth to become one of the worlds leading SAP HCM specialists. ROC is now a truly global company with bases in Europe, the Middle East, Africa, Asia, Australasia and North America.

ROC’s growth has continued this year, with a joint venture with Benelux-based Quintysis, creating ROC France to serve the French and Swiss markets. ROC has also partnered with South Africa-based SAP HCM consultancy, SWICON in order to penetrate the sub-Saharan Africa market.

Prior to these announcements, ROC welcomed Les Hayman to the team as Chairman. Les was previously the Vice President for SAP in the EMEA and south-Asia regions and still works as an ambassador to SAP. The addition of Les to the team has provided ROC with extensive strategic knowledge and experience of the HR world, whilst strengthening its already firm relationship with SAP.

SWICON to Spearhead ROC Africa

Olivia Farry — Thu, 17 Jul 2008 00:00:00 +0000

London: leading SAP HCM specialist ROC, has today announced that South Africa-based SAP HCM consultancy, SWICON has joined forces with ROC Group to lead ROC’s African business initiative. The objective of the two companies is to jointly penetrate the sub-Saharan Africa market.

The African venture means that SWICON will trade as “SWICON, Member of the ROC Group” and at a later stage, will be fully integrated into the ROC fold. This announcement follows hot on the heels of the news of ROC France and an initiative where ROC has partnered with Quintisys in Benelux.

The African drive and partnership with SWICON is another significant step towards ROC’s business objective of becoming the largest global SAP HCM consultancy by the end of 2008. The partnership will prove hugely beneficial to ROC and SWICON’s clients and partners, as it enables both companies to provide a fuller complement of SAP services and expands the workforce, making the combined organization a larger and more stable entity. It also underpins both companies’ commitment to SAP HCM technology.

Les Hayman, chairman of ROC and ex CEO of SAP EMEA championed the deal: “This partnership with SWICON and the African initiative is a hugely exciting move for ROC. Africa is a crucially important market for many of our clients and in order to position ourselves as a truly global partner, it is imperative to establish a presence there. In terms of a partner for this region, SWICON was the right fit for ROC, given its culture, the depth of experience of the executive team and local knowledge”.

Markus Bucher, managing director of SWICON and board member of ROC commented: “SWICON is delighted to be partnering with ROC Group in Africa. Being part of a global organization brings significant benefits to our people, partners and clients. Together, we look forward to getting significant traction in the sub-Saharan African market. It is also important to note that this deal will in now way affect SWICON’s status as a level 1 B-BBEE (broad-based black economic empowerment) contributor.”

ROC Partners with Quintisys to Establish ROC France

Olivia Farry — Thu, 19 Jun 2008 00:00:00 +0000

London: leading SAP HCM specialist ROC, has today announced a joint venture (JV) with Benelux-based SAP HR consultancy Quintisys to establish a business for the French and Swiss markets. The jointly owned company will be known as ROC France.

ROC France will incorporate an operation that has already been established in Paris by Quintisys. The combined force of the JV will aim to penetrate the French and Swiss markets to help organizations in the region implement the full range of SAP’s HCM suite. ROC France is a major step towards ROC’s business objective of becoming the largest global SAP HCM specialist by the end of 2008.

In addition to the French initiative, ROC and Quintisys have signed a cooperation agreement denoting their partnership, where Quintisys leads projects conducted in the Benelux region and ROC is the prominent brand for projects in other international locations. The partnership will prove hugely beneficial to ROC and Quintisys clients and partners, as it allows the companies to deepen their specialization in SAP HCM, provide a broader spectrum of services and have a larger workforce to resource collaborative projects.

Les Hayman, chairman of ROC and ex CEO of SAP EMEA commented: “ROC France is a hugely positive move for ROC in its bid to become the largest global SAP HCM specialist. ROC France underlines our commitment to SAP. Partnering with Quintisys has given ROC a springboard into the French market – having on the ground teams, with the local knowledge, language and culture is imperative in making this a success. The two companies are very closely aligned in terms of approach – entrepreneurial, creative and above all passionate about HCM".

David Goodman, founding director of Quintisys enthused: “This cooperation agreement is a great boost to Quintisys. We look forward to the benefits that global capacity will bring to our people, clients and partners. Together, ROC and Quintisys have made a commitment to further develop the French, Swiss and Benelux markets and the combined force is sure to make the enterprise a successful one".

ROC launches SAP HCM Internship

Olivia Farry — Fri, 11 Apr 2008 00:00:00 +0000

ROC is pleased to launch its SAP HCM Internship, providing opportunities for candidates with an HR background and experience working in a SAP HCM project team. By joining ROC's SAP HCM Internship you can:

Become a SAP HCM consulting expert
Join a world class specialist SAP HCM consultancy
Train up in the latest SAP HCM technology
Learn how to configure SAP HCM modules
Experience the SAP HCM project lifecycle
Be mentored by one of the world's most experienced SAP HCM consultants

At the end of the program you will be given the opportunity to specialize in a SAP HCM module. If you are an enthusiastic hard worker who is keen to take your career to the next stage then contact us at careers@roc-group.com.

ROC provides enhanced SAP HCM demonstration capability

Olivia Farry — Sat, 20 Jan 2007 00:00:00 +0000

ROC has recently fully integrated its demonstration capabilities such that existing and potential customers can now view the full suite of SAP’s Human Capital Management (HCM) functionality on a single environment. Not only that, but this capability is also portable which allows ROC to bring all this functionality to life at your premises.

The demonstration scenarios follow a candidate through their application to the company via e Recruitment, their subsequent induction as an employee, and then follow them through the first year within the organization including on-line appraisal reviews and performance based remuneration. Key Performance Indicators are reported to managers using SAP’s Business Warehouse.

The functionality is made available to users predominantly via SAP’s Self Service applications – Manager Self Service, Employee Self Service and the newly introduced HR Administrator Self Service delivered through an Internet Explorer Portal.

If your organization is considering the implementation of an integrated HCM software application, then email us at enquiries@roc-group.com or telephone +44 (0)1932 268512.

Public Sector Qualifications Body Christmas Payroll delivered safely by ROC

Olivia Farry — Sat, 30 Dec 2006 00:00:00 +0000

A National Public Sector Body responsible for the development, accreditation, assessment and certification of qualifications can look forward to a festive Christmas thanks to ROC. The customer had confidence in ROC to deliver the project safely and on time at a very sensitive time of the year for employee’s pay packets.

ROC awarded ISO 9001 Quality Certification

Olivia Farry — Fri, 10 Nov 2006 00:00:00 +0000

ROC Systems Consulting Ltd has recently been awarded the ISO 9001:2000 certificate for quality assurance. This international certification lets ROC clients know that the Company is dedicated to delivering service that meets their expectations and has the management structures in place to ensure that a high quality of service is continually maintained.

The successful award of the certificate is the result of both an external audit of ROC’s quality management systems and the immediate implementation of its results. The importance that ROC places on the delivery of quality services can be seen by its choosing to submit itself to ISO 9001:2000 auditing.

ROC is now able to use the ISO 9001:2000 logo on all stationery, websites and indeed any promotional matter. The logo indicates to clients and prospective clients that ROC is committed to the continual improvement of its services for the benefit of its customers.

However, the ISO 9001:2000 certification is more than just a one-off award. It is dependent on ROC’s quality management systems being reviewed every quarter as well as being externally audited on a twice yearly basis. The review and audit process is an essential element of the certification which ensures that ROC continually looks to improve its service.

Peter Appleton, Business Development Director of ISO Quality Services Ltd, the company that carried out the certification process says “I am delighted to have been involved with ROC Systems Consulting during the implementation of the ISO 9001 Certification. I have been able to advise the company on how it can best structure its systems to deliver quality services. This ultimately benefits the customer as well as the business itself.”

Jerry Chilvers, Managing Director of ROC Systems Consulting Ltd says, “We are committed to offering a quality service from the start and we have already built in systems to maintain a high standard of customer service. All the team at ROC have worked really hard to achieve this certification which is an indication of how important quality is to us as a company.”