ROC awarded ISO 9001 Quality Certification

Olivia Farry 10-Nov-2006

ROC Systems Consulting Ltd has recently been awarded the ISO 9001:2000 certificate for quality assurance. This international certification lets ROC clients know that the Company is dedicated to delivering service that meets their expectations and has the management structures in place to ensure that a high quality of service is continually maintained.

The successful award of the certificate is the result of both an external audit of ROC’s quality management systems and the immediate implementation of its results. The importance that ROC places on the delivery of quality services can be seen by its choosing to submit itself to ISO 9001:2000 auditing.

ROC is now able to use the ISO 9001:2000 logo on all stationery, websites and indeed any promotional matter. The logo indicates to clients and prospective clients that ROC is committed to the continual improvement of its services for the benefit of its customers.

However, the ISO 9001:2000 certification is more than just a one-off award. It is dependent on ROC’s quality management systems being reviewed every quarter as well as being externally audited on a twice yearly basis. The review and audit process is an essential element of the certification which ensures that ROC continually looks to improve its service.

Peter Appleton, Business Development Director of ISO Quality Services Ltd, the company that carried out the certification process says “I am delighted to have been involved with ROC Systems Consulting during the implementation of the ISO 9001 Certification. I have been able to advise the company on how it can best structure its systems to deliver quality services. This ultimately benefits the customer as well as the business itself.”

Jerry Chilvers, Managing Director of ROC Systems Consulting Ltd says, “We are committed to offering a quality service from the start and we have already built in systems to maintain a high standard of customer service. All the team at ROC have worked really hard to achieve this certification which is an indication of how important quality is to us as a company.”