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Case studies


Tönsmeier is a family-owned company head-quartered in Porta Westfalica in the North Rhine-Westphalia region of Germany. The company is one of the largest private waste management companies in Germany and offers a broad range of modern environmental services ROC Solution across Europe. They have over 3,500 employees based out of 70 locations (including almost 30 processing plants) and manage a fleet of over 1,100 vehicles.

As a result of steady growth and evolving priorities, Tönsmeier recognised that they were in a position where they would benefit from a clearer view of the structure of their organisation and its various subsidiaries. With their organisational and personnel management data being stored and managed within an SAP system, Tönsmeier selected to use a SAP Solution Extension - SAP Org Visualization by Nakisa OrgChart module (SOVN OrgChart) to address their requirements.

To assist with the implementation and some customisation of the solution, Tönsmeier engaged ROC as an HCM Specialist, SAP Partner and Nakisa Global Services Partner.

Barnsley Metropolitan Borough Council

Barnsley Metropolitan Borough Council (BMBC) is one of four district councils in South Yorkshire in the UK. The council has over 8,000 employees and supplies a range of services to the local community of around 234,000 people.

As a result of UK government imposed budgetary restrictions on local authorities BMBC recognised they required a more meaningful view of their structure to fully inform the strategic decision makers as they planned the austerity measures that needed to be put in place.

BMBC engaged ROC to help them tackle this challenge through the deployment of the SAP Org Visualization by Nakisa OrgChart module.

"We couldn’t be happier with the implementation. ROC made sure everything went smoothly and within the first few days it was already making significant differences to the amount of time it would take us to access and gather information."

- Human Resources Manager, BMBC.

Compass Group UK & Ireland

Compass Group UK and Ireland is the leading provider of contract catering and support services in the UK and Ireland.

ROC advised Compass Group UK & I on the best practices for organisational management including the adoption of OrgChart, keystone module of SAP Org Visualization by Nakisa. 
"I knew OrgChart would be key in transforming and maintaining our organisational structure but the HR training webinar made me realise how much more useful than that, it was going to be"

- Head of HR Support at Compass Group UK & Ireland

West Sussex County Council

West Sussex County Council (WSCC) is the authority that governs the English county of West Sussex, employing 6,500 people (excluding schools).

ROC implemented OrgChart, keystone module of SAP Org Visualization by Nakisa, to enable all WSCC employees to see the entire organisational structure of the council.
"The response to OrgChart has been positive. Managers now have information at their fingertips to enable effective management of staffing levels and budgets. The updated product has a much slicker look and feel and provides improved export and ChartBook features."

- HR Service Manager at WSCC.

Steelcase Inc

Steelcase Inc. has deployed an innovative e-forms solution to streamline and automate its tuition reimbursement process, engaging directly with its employees to reinforce a solid foundation in efficient, decentralised self service HCM.

At Steelcase, employees undertaking relevant external tuition or training may be eligible for reimbursement of some or all the costs they incur. The process requires an initial request from the employee, notification to their line manager and approval from a HR Shared Service Center team. Automated follow up at the end of a period of approved training is also vital to ensure that the employee submits receipts and evidence of their qualifications gained, as is a smooth integration with payroll processing for timely payment of the reimbursed amounts.

BBC Review & Roadmap Case Study

The BBC is the largest broadcasting corporation in the world. It is a public service broadcaster and is funded by the licence fee that is paid by UK households. The BBC uses the income from the licence fee to provide services including 8 national TV channels plus regional programming, 10 national radio stations, 40 local radio stations and an extensive website, The BBC has circa 23,000 employees working across a number of divisions.
The BBC implemented SAP Finance and HR in 1999 and currently operates the 4.7 version of the system. The HR sub components consist of Personnel Administration,Organisational Management, and Training and Event Management. In 2006, the BBC outsourced its transactional HR services.


The goal was to allow Ferro visibility to their entire employee population via a single system of record.

Ferro is a leading global producer of technology-based performance materials for manufacturers. Headquartered in Cleveland, Ohio, Ferro has operations in 23 countries. They sell products in more than 100 countries around the world. 

The lack of a single system of record for all employees worldwide resulted in several issues, such as: limited visibility into global employee data, inaccurate global headcount data and highly manual operations with inaccuracies and long cycle times.

In addition, Ferro was working with a previous install of SAP 4.6c that was not rolled out globally.  The decision to upgrade the HCM system to SAP 6.0 was made to accomplish two goals.

Premier Foods

ROC helps Premier Foods standardize HR processes and systems across the business.

Risk mitigation and maintaining ‘business as usual’ were important considerations when Premier Foods selected ROC to work on the SAP HCM element of the Fusion programme. ROC’s considerable experience in large scale SAP HCM implementations was one of the main reasons it was chosen, along with its Best Practice HR accelerated solution, which the consultancy developed in conjunction with SAP. The best practice approach meant the project was based on proven processes, so configuration time could be kept to a minimum and the time taken to test the system could be maximised to ensure successful delivery.

Hampshire County Council

Hampshire County Council is the local authority for one of the largest counties in the UK. Supplying a range of services to over 1.26 million people, Hampshire County Council is responsible for the provision of children’s education for over 530 schools. With an annual budget of £1.6 billion, Hampshire County Council has a large number of employees with 39,800 staff working over nine major departments and sub branches.

Hampshire Country Council introduced SAP in 2000. Starting with Finance and Payroll / Personnel Administration, Hampshire County Council has since increased its SAP suite to include a wide range of additional modules including Nakisa Org Management.

"The feedback we have received since the introduction of these programmes has been very positive. Access to accurate visuals of the organisation's  structure has not only improved efficiency, but allows HR and departmental managers to undertake forward planning and present proposals for  organisational change."

- HR Business Development and Support Manager, HCC.

Sussex Police

Sussex is one of the larger non-metropolitan force areas, covering the long coastal strip from Hastings and Rye in the east to Chichester in the west and inland as far as Crawley. It serves 1.5 million residents, plus thousands of visitors each year.

To provide an effective service in such a large and diverse region Sussex Police divides the county into 16 policing districts, allowing them to maintain a visible presence and safe environment. HR plays a considerable part in the success, providing strategic input and management processes, and ensuring officers are resourced, allocated and provided for appropriately. HR and SAP Human Capital Management (HCM) systems are integral to the success of the overall policing operation.

Sussex Police realised, in late 2007, that it needed to upgrade its existing SAP systems to increase efficiency of HR management and meet legislative requirements. Both finance and procurement departments also benefited and the organisation gained both new functionality and future expansion options. One regulatory change, affecting public sector pensions, was impending during the implementation phase, constraining the project tightly by the fiscal year.